Privacy Policy

Introduction

HomeCloudAsia is a cloud-based smart community and property management platform operated by Access Digital (M) Sdn. Bhd., designed to help property management teams, residents, security personnel and authorised users manage community-related services through HomeCloudAsia mobile applications and web-based services.

HomeCloudAsia provides features including resident account management, visitor registration, visitor QR passes, community updates, billing and payments, facility bookings, events, emergency assistance, security management and rewards.

This Privacy Policy applies to the HomeCloudAsia website, mobile applications, web portals and other related services, communications and platforms operated in connection with HomeCloudAsia.

Consent

By accessing or using HomeCloudAsia services, you acknowledge and consent to the collection, use, processing, storage and disclosure of your personal information in accordance with this Privacy Policy and applicable laws.

Where consent is required, you may withdraw your consent subject to applicable legal, regulatory or contractual restrictions.

We may revise this Privacy Policy from time to time. Any material changes may be communicated through the HomeCloudAsia application, website or other appropriate communication channels.

Continued use of the HomeCloudAsia services following any update to this Privacy Policy constitutes acceptance of the revised policy, where permitted by applicable law.

About Personal Information

Personal information refers to any information that relates directly or indirectly to an identifiable individual, including information that may be used to identify, contact or distinguish that individual.

This may include information such as names, telephone numbers, email addresses, residential information, visitor details, identification information, account information and other information provided while using HomeCloudAsia.

Sensitive personal information refers to categories of information that may require additional protection under applicable data protection laws.

This Privacy Policy applies to personal information relating to natural persons or individuals.

Who Collects and Processes Data Collected

Access Digital operates HomeCloudAsia in accordance with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010 and applicable amendments.

Access Digital may operate in the following capacities:

Access Digital as Data Controller: Access Digital may act as the Data Controller for personal information collected directly from individuals who register for, communicate with or use HomeCloudAsia services. This may include information collected through the HomeCloudAsia website, mobile application, customer support channels, enquiries and other official communication channels.

Access Digital as Data Processor: Where property management companies, joint management bodies, management corporations, residential communities or other organisations use HomeCloudAsia to manage information relating to their residents, visitors, security operations or other authorised users, the relevant organisation may act as the Data Controller while Access Digital processes the information on its behalf and according to its instructions.

Customers and authorised administrators may create and manage users with different access privileges, including residents, administrators, management personnel and security users.

Depending on the permissions provided, authorised users may add, modify, manage or remove information stored within HomeCloudAsia.

Where information is entered into HomeCloudAsia by a customer or authorised user, that customer or user is responsible for ensuring that the collection and use of such information is lawful and that any necessary consent or authority has been obtained.

Access Digital processes customer-controlled information only for the provision, operation and support of HomeCloudAsia services and in accordance with applicable instructions and legal requirements.

Information We Collect

HomeCloudAsia collects information that is reasonably required to provide and operate its mobile application, web services and related community management functions.

This may include:

• Contact and account information such as your name, telephone number, email address, residential unit information and other details provided during registration or account management.
• Information provided when communicating with HomeCloudAsia, Access Digital, property management personnel or customer support.
• Resident profile information and account access details.
• Visitor information provided during visitor registration or pre-registration, including visitor name, vehicle information, visit details, host information and other information required for visitor access.
• Optional identification information provided for visitor or event guest verification, where applicable.
• Visitor QR pass information and visitor access records.
• Event information including event details, host information, invitations, guest registrations and attendance-related information.
• Facility booking information including facility selected, booking dates, booking times and booking status.
• Billing information including invoices, charges, amounts due, payment status and payment references.
• Payment-related information required to facilitate transactions. Where payment cards or financial credentials are processed by third-party payment providers, HomeCloudAsia may not directly store the full payment card details.
• Community information including announcements, notices, messages and related interactions.
• Emergency and panic alert information generated when emergency functions are used.
• Security-related information including visitor logs, access records, security responses, attendance status and other records required for community security operations.
• Images or information submitted through visitor or security-related functions where such functions require them.
• Rewards information including available rewards, benefits, redemptions, reward activity and related records.
• Device and technical information such as device type, operating system, application version, IP address, browser information and system logs.
• Push notification information, including device registration identifiers required to deliver notifications.
• Information about application usage and interactions used to maintain, support and improve HomeCloudAsia services.
• Complaint, enquiry, feedback and customer support information.
• Information provided through authorised property management companies, management bodies, security teams or other organisations using HomeCloudAsia.

How We Use Your Data

Access Digital may collect and use personal information for purposes including:

• Creating and administering HomeCloudAsia user accounts.
• Authenticating and verifying users.
• Managing resident profiles and access permissions.
• Processing visitor registrations and pre-registrations.
• Generating and validating visitor QR passes.
• Managing visitor entry, exit and security records.
• Managing events, invitations and guest registrations.
• Managing facility availability and bookings.
• Providing billing information and facilitating payments.
• Managing community announcements and communications.
• Sending relevant push notifications and service messages.
• Managing emergency and panic alerts.
• Supporting security personnel in responding to visitor, access and emergency-related matters.
• Providing and managing HomeCloudAsia Rewards, benefits and related services.
• Responding to enquiries, complaints, feedback and support requests.
• Maintaining communication with users, customers, management teams and authorised representatives.
• Managing and maintaining HomeCloudAsia services.
• Troubleshooting technical issues and improving application performance.
• Preventing misuse, unauthorised access, fraudulent activity and security incidents.
• Generating aggregated, statistical or anonymised reports that do not directly identify individuals.
• Maintaining administrative, operational, security and legal records.
• Investigating and responding to claims, disputes or complaints involving HomeCloudAsia or Access Digital (M) Sdn. Bhd.
• Conducting internal auditing, data analysis, system monitoring and service improvement activities.
• Complying with applicable legal, regulatory and contractual obligations.
• Carrying out other lawful purposes reasonably connected with the operation of HomeCloudAsia.

AI & Automated Data Processing

HomeCloudAsia may use automated technologies or system-based processing where required to support application functions, service administration, security monitoring, notifications, document processing, customer support or operational efficiency.

Where automated or AI-assisted tools are introduced into HomeCloudAsia services, personal information will be processed in accordance with this Privacy Policy and applicable data protection requirements.

HomeCloudAsia will not use automated processing to make significant decisions concerning individuals without appropriate safeguards where such safeguards are required by law.

Data Disclosure

Access Digital may disclose relevant information to third parties where reasonably required for the provision, operation, security or administration of HomeCloudAsia services.

Such parties may include:

• Property management companies.
• Joint management bodies or management corporations.
• Authorised community administrators.
• Security personnel and authorised security service providers.
• Payment service providers and transaction processors.
• Cloud hosting and information technology service providers.
• Communication and push notification service providers.
• Customer support service providers.
• Professional advisers, auditors and consultants.
• Contractors, subcontractors and authorised service providers.
• Government agencies or regulatory authorities.
• Law enforcement agencies where disclosure is legally required.
• Other parties where the individual has provided consent or where disclosure is otherwise permitted or required by law.

Access Digital may use third-party data processors to host, store, manage or process information on its behalf.

These service providers may support functions such as application hosting, database services, payment processing, notification delivery, technical support, application monitoring and analytics.

Access Digital does not sell personal information to third parties for unrelated marketing purposes.

Where information is shared with a service provider, the information should only be used for the purpose for which it was provided and subject to appropriate confidentiality and security requirements.

Data Security

Access Digital takes reasonable administrative, organisational, physical and technical measures to protect personal information processed through HomeCloudAsia.

These measures are intended to protect information against accidental or unlawful destruction, loss, alteration, misuse, unauthorised disclosure or unauthorised access.

Security measures may include access controls, authentication controls, password protection, encryption, secure communication protocols, database protection, system monitoring and other technical safeguards appropriate to the nature of the information processed.

Where applicable, secure technologies may be used to protect information transmitted between users, HomeCloudAsia systems and authorised service providers.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Users are also responsible for protecting their account credentials, passwords and devices from unauthorised access.

Where a personal data breach occurs, Access Digital will take appropriate action and provide notifications to affected parties or relevant authorities where required by applicable law.

Data Retention

Access Digital will retain personal information for as long as reasonably required to provide HomeCloudAsia services and fulfil the purposes described in this Privacy Policy.

Where Access Digital processes information on behalf of a property management company, management body or other customer, the retention of such information may also be governed by the instructions or retention requirements of that customer.

Personal information may also be retained where required to:

• Comply with legal or regulatory obligations.
• Maintain operational, financial or security records.
• Resolve disputes.
• Investigate complaints.
• Enforce agreements.
• Protect legitimate business interests.

Where information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

International Transfer of Information Collected

HomeCloudAsia operates from Malaysia and may use information technology, cloud hosting, communications and other service providers located in Malaysia or other countries.

As a result, information collected through HomeCloudAsia may be stored or processed in countries where Access Digital, its affiliates or authorised service providers operate or maintain infrastructure.

Where personal information is transferred outside Malaysia, Access Digital will take reasonable measures to ensure that the information continues to receive an appropriate level of protection in accordance with applicable data protection laws.

Access Digital may require service providers processing information on its behalf to maintain appropriate technical, organisational and contractual safeguards.

Where applicable, cross-border transfers of personal information will be carried out in accordance with relevant legal requirements.

By using HomeCloudAsia and providing information through the application or related services, you acknowledge that such information may be processed or stored outside Malaysia where required for the operation of the service and where permitted by law.

Your Rights & Obligations

Right to Access, Correction, Deletion, Data Portability

Subject to applicable law, individuals may request access to personal information held about them and may request that inaccurate or incomplete information be corrected or updated.

Where permitted by law, individuals may also request deletion of their personal information or exercise other applicable data protection rights.

Requests should include sufficient information to allow HomeCloudAsia or Access Digital to identify the individual and understand the nature of the request.

Access Digital will make reasonable efforts to respond to valid requests within the period required by applicable law.

Access Digital may require verification of identity before processing certain requests.

Access to information may be restricted where permitted by law, including where disclosure would affect the rights or privacy of another individual, reveal confidential information or conflict with legal or regulatory requirements.

Where HomeCloudAsia processes information on behalf of a property management company, management body or other customer, requests relating to information controlled by that organisation may need to be submitted directly to the relevant organisation.

Restriction of Processing, Object to Processing & Withdraw Consent

Where applicable under law, users may request that certain processing activities be restricted or may object to the processing of their personal information on legitimate grounds.

Where processing is based on consent, users may withdraw that consent subject to applicable legal, regulatory or contractual restrictions.

Withdrawal of consent may affect the ability to provide certain HomeCloudAsia services where the information is necessary for those services.

Users who believe that their privacy rights have been violated may contact Access Digital or the relevant property management organisation responsible for the information.

Where appropriate, individuals may also lodge a complaint with the relevant data protection authority.

Where personal information forms part of data controlled by a HomeCloudAsia customer, management body or other organisation, that organisation may remain responsible for responding to requests concerning such information.

Incomplete Personal Information

Certain information requested through HomeCloudAsia may be required to register accounts, verify users, manage visitors, process facility bookings, manage events, provide security services or perform other application functions.

Mandatory fields will normally be identified where applicable.

If required information is not provided, HomeCloudAsia may be unable to complete the relevant registration, request, booking, visitor access, transaction or other service.

Your Obligations

Users must provide accurate, complete and up-to-date information when using HomeCloudAsia.

Users are responsible for updating information where it becomes inaccurate, incomplete or outdated.

Users must also ensure that they are authorised to provide information relating to another individual.

Where a user provides personal information relating to a visitor, guest, family member, representative or other third party, the user confirms that they have obtained the necessary consent, authority or other lawful basis to provide that information for the intended purpose.

Users must not misuse HomeCloudAsia services or provide false, misleading or unauthorised information.

Users are responsible for protecting their account credentials and should notify HomeCloudAsia or the relevant administrator where unauthorised account access is suspected.

Protection of Minors

As a general rule, children and persons under the age of 18 should not provide personal information through HomeCloudAsia without appropriate parental, guardian or authorised adult consent where such consent is required.

HomeCloudAsia does not intentionally solicit personal information from children for unrelated purposes.

Where information relating to a minor is entered into HomeCloudAsia by a parent, guardian, resident, administrator or other authorised person, that person is responsible for ensuring that the information is provided lawfully and with any required authority or consent.

How to Contact Us

Data Protection and Privacy Enquiries

Access Digital (M) Sdn. Bhd. maintains responsibility for overseeing privacy and data protection matters relating to HomeCloudAsia.

For questions, concerns or requests relating to personal information processed through HomeCloudAsia, please contact us.

Last Updated: September 2026